Is there such a thing as over-automation? The need for a human touch
Is there such a thing as over-automation? Find out how to get the balance right between automation and efficiency and the value of a human in your customer experience #businessadvice #SmallBusiness #automation #AI #CX #customerexperience Automating your key systems is the way to turn your enterprise into a 21st century, digital business. But are we getting carried away...